TRUE VIRTUAL WORLD
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All-in-one secure video meeting, live streaming and collaboration tool for small business and large corporations

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Virtual workspace for individuals and teams to create and share easily from anywhere

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Integrated platform offering online classes and instruction for individuals, professionals and groups.

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Individual

Be productive from home, office, and anywhere in between

Enterprise

Effective remote work solutions for small businesses to large corporations

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Powerful hybrid learning platform for education professionals and students

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Secure and transparent all-in-one workspace for government offices

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Products
VROOM

All-in-one secure video meeting, live streaming and collaboration tool for small business and large corporations

VWORK

Virtual workspace for individuals and teams to create and share easily from anywhere

VLEARN

Integrated platform offering online classes and instruction for individuals, professionals and groups.

Solutions
All Solutions

Individual

Be productive from home, office, and anywhere in between

Enterprise

Effective remote work solutions for small businesses to large corporations

Education

Powerful hybrid learning platform for education professionals and students

Government

Secure and transparent all-in-one workspace for government offices

Pricing
Resources
FAQs

Ebooks & Checklists

Articles
Book a Demo
Sign in
VROOM

VWORK

VLEARN

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VROOM

VWORK

VLEARN

FAQs

Find the answers to the most commonly asked questions about
VROOM, VWORK and VLEARN.

Getting Started
Is the True Virtual World platform compatible with iOS and Android devices?
  • True VWORK is compatible with all iOS and Android devices.
  • To search and download the True VWORK app, type ‘True VWORK’ on the app store.
What are the different types of VWORK accounts?

There are two different types of account:

  • Official Account: These accounts are designed for companies, enterprises or educational institutes to officially transform their workspaces into an online environment. Each official account comes with a custom subdomain name for each employee or student.
  • General Account: These accounts are available for individuals who would like to unofficially create an online workspace between colleagues.
What is the WORKSPACE ID?
  • A WORKSPACE ID is the unique ID of your team or company’s online workspace. In order to access the online workspace, you must provide the WORKSPACE ID to your colleagues.
VWORK Features
How do I see my ‘Completed’ tasks?
  • Go to Task and click the dropdown menu to filter tasks by Active or Completed status.
What can I use the electronic forms for?
  • Electronic forms can be used to create standardized company documents such as request forms, approval forms, vencor forms, procurement forms and more, which can be managed, filled in and submitted through the VWORK platform. 
Is there a storage limit for the file library?
  • There is no overall storage limit for the file library. However, there is a size limit of 2GB for each file uploaded into the library. 
Why can’t I view the contact information for some colleagues?
  • True VWORK workspace offers a limited setting in contact list for some user accounts, which enables the user to decide who cannot  view his or her contact information for privacy reasons. In order to add a contact with limited settings, you will need to be granted access by the user
  • If you are still unable to contact your colleagues who are supposed to appear on your contact list, please contact your admin for more information. 
What is a broadcast?
  • A broadcast is a one-way announcement or message, which can be sent to multiple individuals or groups at once.
  • Admins can see who has and hasn’t seen a broadcast and decide, if follow-up communication is necessary.

 

How do I know messages and data are safe while using the app?
  • True VWORLD is designed with state-of-the-art security protocols to protect your privacy and data. All data and messages are encrypted.
How do I delete messages or chats?
  • Click on the message you wish to delete and a list of options will appear and select Delete. The deleted messages will disappear on all the devices of both senders and receivers. This will appear in a chat when a message is deleted ‘Message deleted on (date, time)’. 
Can I add someone from outside the company to my True Virtual World workspace?
  • No, due to security and privacy reasons, you cannot add someone from outside the company to your workspace, even if they have the True VWORK App downloaded. Only company employees, approved by the admin, can be added to a True Virtual World workspace.
Troubleshooting
Why can’t I log into the True Virtual World app?
  • Check if the username and password are correct. If you forget your password, then click on the Setting button to reset your password.
  • If your username and password are correct, but you still cannot log into the app, then check your internet connection.
  • If the options above do not resolve the problem, then delete and reinstall the app.
  • For more enquiries or support, contact our support team at  02 700 8011 
Why can’t I install the True VWORK app?
  • There may be a connectivity issue. Check your network connection and try downloading the app again. 
Why is my app’s software update not working?
  • If you’re having difficulty with software updates, then delete and reinstall the app. If this doesn’t work, then contact our support team at 02 700 8011

Get started with VWORK

Create a remote work environment with easy collaboration and high productivity.
Start your free trial today.

Enable employees and managers to interact efficiently

Manage different kinds of businesses from manufacturing to retail

Create positive and productive workflows

Book a demo
  • 0-2700-8011

Monday – Sunday

8:00 a.m. to 6:00 p.m.

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